You can use your email to create a Tripick account in just seconds, or use a Facebook, Google + or Twitter account to create a Tripick account in just one tap. If you prefer to sign up with your email, you only need to enter your first name, last name, birth year, mobile phone number, and password. From the homepage, go to Sign up, follow the instructions, and you’re away!

Tripick has a free sign-up process. However, it’s mandatory to sign up if you wish to use Tripick services, which connects riders and drivers, and saves you money on your future travel plans. Being a member of Tripick enables you to offer seats in your vehicle and travel at the best price to thousands of destinations, with various kinds of offers for every milestone in your Tripick journey!

  • If you’re having trouble logging into your Tripick account, first try resetting your account password. To reset it, click on “Forget Password” in the identification window and follow the indicated steps.
  • If a member has registered your phone number on their profile, if a profile already exists with your Facebook, Google +, or Twitter credentials, or if you have any other difficulties signing up for an account, you can contact us via the “Contact Us” page. We’ll respond to your message within 24 hours.

Tripick has an internal messaging system that allows you to communicate with the community through us, without ever disclosing your email publicly. You will only ever receive emails from us, and you can indicate what kind of email notifications you would like to receive here.

The Facebook application connects with Tripick in order to allow you to sign up and then log in to your Tripick account quickly. We do this by syncing the information required by Tripick when creating your profile. Whenever you log into your Tripick account in the future, you will be able to do so with your Facebook account with a single click.

Google + connects with Tripick to allow you to sign up and then log in to your Tripick account quickly on Tripick. We do this by syncing the information required by Tripick when creating your profile. Whenever you log into your Tripick account in the future, you will be able to do so with your Google + account with a single click.

Twitter connects with Tripick to allow you to sign up and then log in to your Tripick account quickly on Tripick. We do this by syncing the information required by Tripick when creating your profile. Whenever you log into your Tripick account in the future, you will be able to do so with your Twitter account with a single click.

  • Each person using Tripickservicesmust do so using their own profile. This isimportant to buildtrust between riders and drivers andensure thesmooth organization of rides in general.
  • Each profile created on the website is authenticatedand rated,and various elementssuch as your phone number are verified for security and trust purposes.
  • If you book a seat with a driver based on the quality of the ratings they have received on their profile,and then find out that a different driver shows up at thesamemeeting point, you are entitled to cancel your ride.
  • If you accept a passenger’s booking request after checking their profile and find out that the person showing up at the meeting point is someone else, you areentitled to refuse to transport this person, solely for this reason.
  • Generally speaking, lending one’s profile often leads to claims or negative ratings, which can be avoided easily by only booking and accepting rides under your own profile.
  • For the reasons mentioned above, it is necessary for each person who would like to use Tripick services to create their own profile. It takes approximately 30 seconds and only requires an email address and phone number!
  • Ifsomeone isunable to sign upfor a Tripick account due to not having a mobile phone number, for example, we occasionally accept another person booking a tripfor them, provided that they obtain the driver’s permission BEFORE booking. This logic does not apply to drivers, since they have a much greater responsibility for the safety of the passengers.
  • 1. Open the app menu and tap "Profile”.
  • 2. Tap the bar that displays your name, phone number, and email.
  • 3. Tap the detail that you want to change(i.e. name, phone number, or email),and enter the updated information.
  • 4. Make your updates and click “Save”
  • We use verification codes to help ensure that you're the one making changes to your account. Here's what to expect based on the details that you change:
    • 1. Phone number: You'll receive a verification code via a SMS text message. Enter the code in your app to confirm the change..
    • 2. Email: We'll email you a verification code to your new email address. Enter the code in your app to confirm the change. We'll also send a notification email to your old email address. If you don't receive an email, check your spam or junk folders and the spelling on your email address before requesting another code. If you're still not receiving the verification code, tap "I'm having trouble."
    • 3. Password: You'll be prompted to enter your old password in the app before inputting a new password. Passwords must be at least 5 characters long.
  • Click on “Forget password” and follow the instructions given.
  • When adding a phone number to your account, we recommend using a number associated with a wireless mobile phone provider. Adding your mobile phone number allows you to access the Classy Driver platform and connect with driversor riders for phone calls and SMS text messaging.
  • When you create an account or change your phone number, we'll ask you to confirm your phone number.
  • You'll receive a text message with a mobile verification code. Type the code into your application when prompted.
  • Your phone number may be entered incorrectly. Edit your phone number and tap "Resend" on the verification screen to ask for a new code.
  • Your mobile carrier may be blocking the short code SMS that Tripick uses to contact you. Please contact your mobile provider to confirm thattheshort code SMS is enabled for your mobile account. Please make sure you don't block SMS from foreign numbers.
  • Try basic troubleshooting;turn off your device and then turn it back on. This may reconnect your device to the network to receive the SMS.
  • If you still haven’t received a verification SMS after trying these troubleshooting techniques, please share your mobile phone number here. We’ll make sure you account is set up correctly.
  • If you're receiving an error message stating that your phone number or email address is already in use, it's possible that you have already registered for a Tripick account.
  • We recommend that users have only one Tripick account.
  • If you need to update the phone number on an existing account, follow the steps listed below.
  • During the registration process, you can skip entering your driver license and Social Security Number details. However, your profile won’t be verified. If in the future you want to travel with a driver or rider, we will need to verify your license as well as Social Security Number for security and background screening. Our screening process will include a review of your driving record and criminal history.
  • You can delete your account by going to the “Close My Account” page in your Profile.
  • If you would like to close your account because you weren’t able to solve a problem, here are some tips that could help:
    • Experiencin a technical issue? Please contact us.
    • Want to stop receiving emails? You can edit your notifications in your Profile.
    • Unhappy with a rating you received? Please contact us (please note that you won’t be able to sign up again if you close your account).
  • Logging into your Tripick account iseasyand quick!Go to “Log in” and choose whether you want to log in via email or with yourFacebook, Google +, or Twitter account. If you opt to log in with your email, enter your login details, and you’re in!If you opt to log in with your Facebook, Google +, or Twitter accounts, you can do so with just one tap.
  • You can select the “Remember me” option to stay logged in for next time.
  • No need to worry! You can simply create a new passwordif you've forgotten your old one. Simply enter the email you use for your Tripick account and we’ll send you an email with a link to change your password.
  • Can’t find the email we sent? Try checking your spam folder!
  • Found the email, but the link isn’t working? If you’ve received a number of emails from us inviting you to update your password, make sure you open the most recent one that we sent. If you have any doubts, delete all the emails you received to update your password and ask for a new one on our website or app.
  • The link in the email is only valid for 24 hours. If it’s been more than 24 hours and you still haven’t; reset your password, you’ll need to ask us to send a new link.
  • If you can’t log into your Tripick account, there are a few things you can check:
    • Logging in with yourFacebook, Google +, orTwitteraccount? Make surethat you’re connected to the same social account you signed up with.
    • Trying to get in with your email address? Make sure it’s the email associated with your Tripick account, and try entering your password again.
    • Can’t remember which of your passwords you used for your Tripick account? No worries! Go to“Forget Password”and enter your email address, and we’ll send you a link to set up a new one.

Click on the “Contact us” page.

https://classydrives.com/faq

Click on the “Contact us” page.

https://classydrives.com/faq

Click on the “Contact us” page.

https://classydrives.com/faq

  • WHY IS DRIVER LICENSE HISTORY NEEDED?
    • Before hitting the roadand connecting with riders, we want to make sure that you have a valid driver’s license and screen yourdriver record. We do so in order to build trust within our community.
  • WHY IS A SOCIAL SECURITY NUMBER REQUIRED?
    • We require your Social Security Number in order to review your criminal history so that we can ensure that every Tripick ride is safe and secure.
  • DOES MY SOCIAL SECURITY NUMBER EFECT MY CREDIT SCORE?
    • Tripick doesn’t do hard background checking, which means our screening won’t affect your credit score.
    • DO I REALLY NEED A BIO?
      • This is your chance to add a personal touch to your Profile. Mention things like your profession, hobbies, likesor dislikes,or be more specific about what kind of ride you prefer (quiet versus karaoke!) and one reason why you carpool.
      • A bio is a conversation starter.It also increases trust between riders and drivers, helping you learn about someone before hitting the road. A little extra info goes a long way towards putting people at easeand ensuring a better carpooling experience.
    • To access your Preferences from your Dashboard, you can click on the "Modify your preferences" link located under your profile photo, or by clicking on the “Profile” tab.
    • This function is also accessible from the drop-down menu by clicking on your first name in the top, right-hand corner of the screen.
    • The preferences you can modify include:
      • Do you liketo listen to music during your rides, or do you prefer silence?
      • Does cigarette smoke disturb you?
      • Do you agree to transporting a pet?
      • Do you prefer to chat, or not?
    • Indicate what your preference is by choosing the pictogram which corresponds to your personality!
    • From your Dashboard, you can update all of your information at any time.
    • You can update the following information in your profile:
      • Your personal information (which you chose when you signed up).
      • Your profile photo
      • Your preferences
    • Your verification methods (telephone and email)
      • Information on your vehicle if you offer rides
      • Your postal address
    • You can update the following account information:
      • Your payment method
      • Management of your notifications
      • Social sharing
      • Your password
      • The option to close your account
    • WHY DO I NEED TO UPLOAD A PROFILE PHOTO?
      • In order to connect drivers with available seats in their cars to passengers looking for a ride,it’s important(andreassuringfor riders), that members see what other members look like, especially so that we can recognize each other at the meeting point! Passengers are much more likely to consult an offer from a driver whose profile photo is displayed.On average, members with a profile photo are contacted 3 times more than members who do not!
      • We recommend that all of our members add a profile pictureto their profile. Not only does thisincrease the percentage of completion of your profile, but it gives you more visibility!It takes less than2 minutes to upload your photo, and make the carpooling process much easier.
    • You can upload your profile photo in several different formats: JPEG, GIF, or PNG (2MB). To do so, click on “Choose a photo” and select the file from your computer.
    • All of the photos we publish to member profiles are moderated by us first. Your photo will be visible to other members once this approval/editing process is complete.
    • ARE THERE ANY RULES FOR MY PROFILE PHOTO?
      • We only accept JPEG, GIF, and PNG file formats and the file size must not exceed 2 MB. If the file size of the image you would like to use is too large, you will need to reduce its size and re-upload the image.
      • Your photo must meet certain criteria, so here are some simple rules to follow:
        • Be alone in your photo
        • Be recognizable
        • Don’t wear sunglasses
        • Preferably be zoomed in on your face
        • Smile
        • Be presentable
      • We won’t approve photos which are:
        • Cartoons/animated photos
        • Too zoomed out
        • Blurry or too dark
        • Funny faces
      • Keep in mind that the objective of having a profile photo that meets our requirements is for other members to recognize you at the meeting point!
      • It’s important to know that we are very particular about the profile photos we approve because they appear in several places throughout the website, usually in small dimensions (especially on the mobile applications). So we should be able to recognize you easily!
    • Your photo must meet certain criteria, so here are some simple rules to follow:
      • Be alone
      • Be recognizable
      • Do not wear sunglasses
      • Zoomed in on your face
      • Smile
      • Be presentable
    • We can't approve photos of:
      • Cartoons
      • Too zoomed out
      • Blurry or too dark lighting
      • Funny faces
    • While it is not mandatory to have a profile photo, we strongly recommend you have one, as it can help your carpooling experience be a positive one! We have found that members with a profile photo are contacted 3 times more than members who do not. If you do not have one now, you can always add a profile photo later on.
    • If your profile photo is not yet visible on your profile page, it means we haven't approved it yet.
    • WHAT IS EMAIL VERIFICATION?
      • We will send you an email with a link to verify that you can be reached at your given email address. It’s easy and free to verify your email, and you can do so by following the instructions in the link.
    • WHY DO WE NEED AN EMAIL ADDRESS?
      • We ask all Tripick members for an email address so that we can send them notifications about their carpooling plans. Tripick has an internal messaging system that members use to communicate with each other. The only emails you will ever receive will be from Tripick, so you won’t have to deal with unwanted spam emails.
    • WHAT SHOULD I DO IF I CAN’T VERIFY MY EMAIL?
      • If you are unable to verify your email, please contact us on the “Contact Us” page, and let us know what issue you’re encountering.
    • WHY DO YOU REQUIRE IDENTITY PROOF?
      • WHY SHOULD I VERIFY MY ID?
        • The Tripick community is built on trust. To help build a reliable and trustworthy community, members are asked to complete a number of profile verifications.
        • To add an extra layer of security to Tripick profiles, we requireID verification. By verifying your ID, you’ll increase your chances of getting matching up with people to carpool with. OtherTripickmembers willbe ableseethat you’ve verified your ID, and they’ll be more likely to choose to carpool with you!
        • You can verify your identify with either your driver’slicense or Social Security Number. Your ID will be verified by our third-party service provider and will not be shared with anyone else. Neither will the details be visible to other members. Tripick members will only see a tick on your profile photo and the label "ID verified’’ displayed on your profile.
    • You can verify your ID from the Verification page of your Profile. Both your Social Security Number and Drivers License numbers are required for this service.
    • In the Verification page, enter your first name and last name as it's written on your ID. Then, choose your preferred method of verification: either your Social Security Numberor your driver’s license number.
    • Next, you’ll need to upload a color copy of the document, so make sure you have your ID on hand.
    • Verifying your passport? Take a photo of the photocard.
    • Verifying your ID from a computer or laptop? You can either upload a file (in PNG, JPEG or PDG file formats) or take a photo using your mobile phone.
    • To take a photo for of your ID from your mobile phone:
      • Enter your mobile phone number or enter the link on your phone’s internet browser.
      • Take the required photos of your document and confirm them.
      • Submit your verification on your computer.
    • Our third-party service provider will then verify your chosen type of ID. Once they verify your ID, a green verified tick will be added to your profile photo and the label “ID verified” will be shown on your profile.
    • Verifying your ID adds an extra layer of trust to your profile and increases your chances of getting people to carpool with you.
    • The details of your ID are kept strictly confidential. They will only be verified by our third-party service provider and will not be shared with anyone else. Neither will Tripick or our provider perform any background checks into your personal or professional life.
    • In addition, your ID will not be visible to other people visiting your Tripick profile. Other members will only see a green verified tick and the words "ID verified”displayed on your profile.
    • When you upload your ID for verification (either your Social Security Number or driver’slicense), our third-party service provider will confirm that the name on your Tripick profile matches the name on your ID. If this is the case, your ID will be verified.
    • The details of your ID are kept strictly confidential. They will only be verified by our third-party service provider and will not be shared with anyone else.
    • In addition, your ID will not be visible to other people visiting your Tripick profile. Other members will only see a green verified tick and the words "ID verified” displayed on your profile.
    • You need to enter the make, model, year, and the color of your vehicle in the Profile tab and dashboard.
    • You can edit your car details in your Profile settings.
    • From the moment you become a Tripick member and start conducting rides through our platform, we begin defining your level of experience so that other community members can trust and rely on you.

    You can learn more about the levels we use to define your experience with Tripick below:

    • Fill out all the required profile information to achieve 100% profile completion
    • Fill out the form as requested by Tripick.
    • Verify your email address and mobile phone number (this will raise your level)
    • Add a profile photo (so that your co-traveler will be able to verify who you are)
    • Selectyour preferences (our community members will know your preferencesso that riders and drivers can match with people with similar preferences)
    • Fill in your car description (this will help community members to identify your car).●
    • Ratings: Ratings will help in achieving expert status
    • You can close your account by going to the “Close my account” page in your Profile. Unfortunately, it is not possible to close your account on the Tripick mobile app right now, but the link above will take you to our mobile site where you can close your account.
    • Closing your account? We’re sad to see you go! If you want to close your account because you were unable to solve a problem, try these tips out first:
    • Need to change your email address or your mobile phone number? You can edit either in your profile.
    • Got a technical issue? Please contact us on the “Contact Us” page.
    • Want to stop receiving emails? You can edit your notification settings in your profile.
    • Unhappy with a rating you received? Please contact us on the “Contact Us” page.
    • Keep in mind that you won’t be able to sign up again if you close your account).
    • To offer a ride, please log into your Tripick account, click on “Offer a Ride”, and enter the following details:
      • Pick up location
      • Any stops: This is where you indicate whether you plan to stop or pick up someone along the route.
      • Drop location
      • Date (when you plan to leave)
      • Time (when you plan to leave)
      • Number of available seats
      • Select the amount per seat (i.e. the suggested price)
      • Select the car
      • Decide how you want to accept booking (auto approval or not auto approval)
      • Share details about the ride, if you wish
      • Tap “Done” and you’re set!
    • HOW DO I CHOOSE WHERE TO PICK UP AND DROP OFF PASSENGERS FOR MY STOPOVERS?
      • The easiest way to choose where to pick up and drop off passenger when making stopovers is to enter the exact address of where you’d like to stop.
      • If you’re not too familiar with the location of where you’re making the stopover, we suggest finding a convenient place that is easy to access via public transportation. Alternatively, you can choose somewhere on the map.
      • Using the app? Simply enter the street name of the stopover. From the overview of your ride, you can see where this place is exactly on a map and change the exact location if you prefer.
      • When choosing where you’d like to meet passengers or drop off passengers at stopovers, keep in mind that toll stations on the motorway may be hard for passengers to reach.
    • It is not mandatory to add stopover cities along the way to your destination, but doing so increase your chances of finding passengers. If you offer a ride for the ride from beginning location to final destination, there may not be as many passengers interested in the entire ride as there are passengers interested in one leg of the ride.
    • Here’s an example:
      • You offer a ride from Seattle, Washington to Pullman, Washington.
      • By including a stopover in Ellensburg, a passenger searching for a ride from Seattle to Ellensburg or from Ellensburg to Pullman will see your ride in their search results.
    • In order to help you publish your ride, we provide suggestions to popular stopover cities along your route. But you’re always free to choose your own stopover(s)!
    • As long as you don’t have any bookings, you’re free to edit your ride as much as you want. Your Ride plan is the place to go.
      • From here, tap your publication.
      • You can then edit the itinerary, date, time, the number of passengers you can take, whether they’ll be two maximum passengers in the back, how you accept bookings (instantly or manually), the price of the ride, and any additional details you wrote about your ride.
    • Once a passenger books a ride with you, you have limited editing capabilities. You can still edit the approval mode, number of seats available, and your message for passengers.
    • Wondering how to get to the Ride plan? If you’re using the mobile Tripick app, tap on “Manage Ride” and then select the ride from the rides listed under “Offered”.
    • Tap on the ride from your Rides when using the Tripick app. If you’re using our desktop site, go to your dashboard in your profile, click on “Rides Offered”, select your ride, and tap on “Manage ride and passengers”.
    • HOW CAN I SET THE PASSENGER CONTRIBUTION FOR MY RIDE?
      • We recommend setting a contribution per passenger on your rides. These suggestions help you set fair contributions for your rides (those most likely to get your seats filled!), but can still be adjusted within a margin of our recommendation.
      • We suggest a price to make it easy to share your costs, but to also prevent people from profiting from carpooling.
      • The amount you see is calculated based on what will help you save the most on your travel costs (due to fuel, wear and tear, etc.) for a given ride. The amount calculated is also specific to how far you’re going, with a set amount for each mile you’re travelling ($0.40 per mile, per passenger).
      • Rather than setting a different amount depending on what country you publish the ride in, the contribution and currency are based on the departure town or city, which is simple and transparent for everyone, no matter where you are located.
      • When your ride includes stopovers, we use the departure city to calculate the contribution for that leg.
    • We opt for a suggested price per seat to make finding a ride easier and more efficient for drivers and riders.
    • We recommend that you ride along the route with passengers who need help getting to their destination. It's a case of win-winfor both of you. By being flexible in your pricing, you fill up empty seatsin your car. This iswhy you will get a different price for a reservation than the one you set.
    • Are you seeing a different price while searching for your drive when you have not yet gotten a reservation? This often occurs ifyoureach youractualdeparture and arrival cities instead of the exact locations from and to which you are going. From your “Rides” page, you can check the price you set directly.
    • If you decide to publish your ride offer with manual approval, a booking request can be made online by passengers interested in your journey. When you get notification of the published ride, you should accept or decline the passenger's request with this booking mode.
    • All information relevant to this request is available in your Notifications, accessible via your Dashboard. You can also consult the profile of the passenger who has made the booking request. You have 6 hours to respond before the booking request expires, so you need to be sufficiently reactive not to miss out on booking requests. Once a booking is confirmed, the number of available seats shown on your ride offer is automatically updated and you receive the passenger's contact details by email and SMS.
    • At this point, all you need to do is get in touch with the passenger and confirm the final details of the ride!
    • If you have offered a ride with manual approval and don't respond to a passenger's booking request, the request expires. At this point, the passenger's booking request is automatically cancelled and their debit or credit card is not charged.
    • You cannot recover an expired request. However, the passenger is able to make a new booking request (which is not possible if you have declined the request).
    • If you want your bookings to be managed automatically so that you don’t miss out on responding to a passenger’s booking request, simply opt for automatically approval.
    • Once a passenger makes a booking request, we hold a payment authorization for the booking until you respond to the request. If you approve the request, their debit or credit card is charged. If you decline, they will not be charged.
    • It is not possible to "recover" a booking that you have already declined, and the passenger will not be able to make a new booking request for you to accept.
    • You can delete and republish your trip to allow the passenger to make a new booking request. However, you will not be able to do this if you already have confirmed bookings on this ride.
    • To find a ride, log in into your Tripick account and tap on “Find a ride”.
    • Open the Tripick platform and tell us where you want to go, and when.
    • Use your current location or a neighboring location.
    • Choose the most convenient ride. You might find a ride leaving from a departure location a little way away and able to drop you off exactly where you want to go.
    • Book the ride and you’re done!
    • If you can't find your perfect ride, we can create a ride alert and will email you every time a new ride becomes available.
    • Only drivers can offer a ride on Tripick. Passengers must find and book, the ride that interests them, but cannot offer a ride as a passenger.
    • It is not possible to send an unaccompanied animal or parcel in a carpool.
    • For security reasons, animals and parcels will only be allowed in a carpool if the owner is travelling with them.
    • To choose a relevant driver headed to the same destination that you are or making a stop at the destination that you want to reach, you must first find a driver that is offering a ride with the corresponding departure and arrival cities in a time frame that fits your schedule!
    • We follow some parameters to help you choose the right drive, which you can learn more about below.
    • We use experience levels:
      • You can see an experience as a trophy in the driver’s profile.
      • This experience level helpsotherTripickmembers easily identifyhow experienced of a member they are by how many ratings from other members they have received.
      • Ratings are essential for the establishing of trust between members. It’s important to remember to refer to them when deciding who you will travel with.
      • Thanks to driver preferences:
        • Mostdriverprofiles contain a profile photo of the driver andthe vehicle that will be used for the ride. Drivers also indicate their preferences, such as if they smoke, are chatty, or like music. You can also check out their “mini-bio” in order to learn a little bit more about them.
        • You can now see exactly how many seats are offered by the driver, and if any of them have already been booked!
        • With all this information, it’seasy toconfidentlychoosethe right driver.
        • If this is your first carpoolexperience using Tripickand you are still a bit apprehensive, we suggest you choose an “Level 5” or an “Level 4”Tripick driver, who has had several positive reviews.
        • That being said, our advice isto also remain open-minded as carpooling lends itself to a wide variety of encounters and exchanges between people from all walks of life!
    • Rideshare is the best option for last-minute travel. We recommend that you book your seat at least 3-4 hours before the ride is scheduled to leave, in order to avoid missing the departure time.
    • Seats that have not been booked remain available until 30 minutes before the ride is schedule to depart. This hold true for the entire ride as well as for a single leg of a ride.
    • If you successfully book a ride shortly before departure and are unable to connect with the driver, it’s possible that the driver has already left, or that they are unable to talk on the phone while driving. If you find yourself in this situation, please go on the Tripick website to report that you have not been able to contact the driver in time so that we can refund you for the ride.
    • If the driver choose to manually review each booking request, they have at the most 6 hours to respond and accept the booking. If the booking request is approved, an email message and SMS with the driver’s contact details will be sent to you immediately after the booking is accepted, so that you can get in touch with the driver to finalize the details of the ride.
    • If the driver declines your request or doesn’t reply in time. you will not be charged for the ride.
    • If the driver offers a ride in automatic approval mode, your booking will be automatically accepted by the driver. An email message and SMS will be sent to you immediately after the booking is accepted, so that you can get in touch with the driver to finalize the details of the ride.
    • If the driver declines your request or doesn’t reply in time. you will not be charged for the ride.
    • If your booking request has been confirmed, congratulations! Upon confirmation of your booking, you will receive a summary of your ride, so that you can chat with the driver to finalize the details of the ride.
    • You can see all the details of your booking from your dashboard. These details include the itinerary, the full profile of your driver, the driver’s contact information, and (if applicable) the names of the other passengers you will be travelling with. You can also send the driver a private message from this page.
    • Feedback allows carpoolers to let us know how they feel about each part of a trip. For riders, this means leaving feedback about the driver and any other riders matched in their carpool.
    • IS IT IMPORTANT TO GIVE RATINGS?
      • Tripick prioritizes building a strong community built on trust, and a rating system helps guarantees this for our members. If a user gets a chance to give a rating, users have a better idea of what it's like to travel with the other user.
      • Based on your rating and feedback, our algorithms will apply an experience level to a profile, which helps riders and driver to find experienced members.
    • After the completion of each trip, you’ll be able to leave your feedback right in the app itself. This will help users to increase ratings and experience levels.
    • Feedback is never shared with any Tripick members and is only used by the Tripick team to help us improve the carpooling experience for everyone. You will not be able to see or ask for a report of the feedback you have received.
    • WHAT ARE THE RULES FOR SENDING MESSAGES?
      • Messages are intended to help iron out the details of a ride, and we moderate them to keep Tripick friendly and safe. We will not allow inappropriate messages to be sent.
      • To avoid having your message be flagged as inappropriate and this blocked from sending, be sure NOT to include:
        • Telephone numbers, email addresses, or full names
        • Attempts to avoid booking online
      • If we don’t send your message, we’ll send you an email letting you know why and what to do next. You’ll the have a chance to send another message.
    • You can manage all notifications from your Profile under the “Notification”setting. From this page,you can turn your notifications on and off, and customize what notifications you want to receive (and where!).
    • You can also click through from the bottom any email notification to manage these settings.
    • If you’re a rider, you can message drivers before or afterabooking. Just tap “Chat”from their ride.
    • If you’re a driver, you can message ridersafter they’ve already messaged you,or if they have booked or requested to bookyour ride.
    • If you are unable to send a message to a drive or rider, there are several reasons why you may not be able to send the message:
      • Your message is still being moderated (if so, we'll get to it ASAP)
      • We didn’t send it because it doesn’t meet our guidelines (see guidelines above)
      • Your cell network or connection isn’t strong enough
      • The ride was more than 20 days ago
    • If you’re a rider and are unable to send a message, it may be due to the following reasons:
      • There isn’t a button to contact the driver for this ride
      • The driver refused your request
      • There are no seats left in their car
      • The ride departs in 15 minutes or less
    • If you’re having trouble sending messages for any other reason, please let us knowon the “Contact Us” page!
    • In the Tripick app, you will see “Email” under notifications.
    • Tap on “Email” and from there, you can manage your email notifications. These notifications will include updates for your desired ride as well as new offers for rides to get to your desired destination from your departure location.
    • If you allow push notification in the Tripick system, you will get to see your ride updates, offered ride updates, and any new update notifications in your application.
    • Our goal is for Tripick members to be happy with our payment services both as a rider and as a driver. To achieve this, we created a wallet to manage your payments, such as adding money for a ride, sending money to a driver, and sending money to a bank account.
    • HOW AM I PAID AS A DRIVER?
      • We will send you the money owed 1-3 days after the ride is completed. If you want money sooner, you can ask for it 12 hours after the ride.
      • Please make sure you have added your bank account information to your Tripick account to ensure bank transfer from your wallet.
    • We send your payment to you 48 hours after the ride if you travelled as planned. You will get your money within 7 days (excluding weekends) of us sending it.
    • You will be charged once your booking has been accepted by the driver. If the driver is set up for automatic approvals, you will be charged for the ride immediately. If the driver is set up for manual approvals, you will be charged only after they have reviewed your request and accepted your booking. We will then send your money to the driver when the ride is completed.
    • You will not be charged for a booking that a driver does not accept.If for any reason you were charged and the driver doesn’t accept you booking, the charge will be removed shortly.
    • You can always check your bank statement to confirm if the charge went through or was successfully removed.
    • Ensuring secure payments is a top priority for us! We use a secure method for payment option with Stripe. We work with Stripe to make sure you can enter your payment details in your Tripick wallet securely.
    • Tripick provides secure and encrypted payments, eliminating the possibility of anyone using your data even in the unlikely event that Tripick is compromised.
    • Here are 2 quick ways you can confirm that you’re making a safe payment on the Tripick site:
      • You are using a secure URL (https://)
      • There is a small padlock icon in the browser (this indicates that you are on a secure site)
    • Service fees are calculated based on the amount the driver sets for the ride.
    • Please refer to the rider & driver cancellation policies down below.
    • It varies please refer to rider & driver cancellation policies down below.
    • Prior to cancelling any trip please check in with the driver. To cancel a trip go to the trip and “cancel Trip” and provide a reason for cancellation. Cancellation policies apply.
    • What are tripick’s cancelation policies for drivers?
    • Cancelling 72 hours or more before departure

      - Rider is compensated booking fees from the driver

      Cancelling between 72 and 48 hours before departure

      - TriPick will charge transaction fees + 5% of the total fare from the driver.

      - Rider is compensated for 25% of the fare + booking fees ($10) from the driver

      Cancelling between 48 and 24 hours before departure

      - TriPick will charge transaction fees + 5% of the total fare from the driver.

      - Rider is compensated for 50% of the fare + booking fees ($10) from the driver

      Cancelling between 24 hours till start ride or no show

      - TriPick will charge transaction fees + 10% of the total fare from the driver.

      - Rider is compensated for 90% of the fare + booking fees ($10) from the driver

    • Where can I find my canceled trips?
    • Canceled trips can be found under the “Recent Trips” section on the Tripick application.

    • Why was I charged for my canceled trip?
    • You could be charged for multiple reasons please check you receipt and driver policies for more information.

    • What if the driver cancels the ride or is a no show?
    • If the driver cancels the trip they will be charged according to tripick’s driver cancellation policies.

    • What are tripick’s cancelation policies for riders?
    • Cancelling 48 hours or more before departure

      - TriPick will hold Booking Fees ($10) & transaction fees and refund the remaining amount to the rider.

      Cancelling between 48 and 24 hours before departure with 1 or less bags

      - Driver will receive 20% of the cost of the seats.

      - TriPick will hold 5% of the cost of the seats + booking Fees ($10) + transaction fees and refund the remaining amount to the rider as rider credit. Cancelling between 48 and 24 hours before departure with 2 or more bags

      - Driver will receive 20% of the cost of the seats + 20% of the extra fees (luggage)

      - TriPick will hold 5% of the cost of the seats + 5% of the extra fees (luggage) + booking Fees ($10) + transaction fees and refund the remaining amount to the rider as rider credit.

      Cancelling 24 hours before departure or a no show with 1 or less bags

      - Driver will receive 50% of the cost of the seats.

      - TriPick will hold 25% of the cost of the seats + booking Fees ($10) + transaction fees and refund the remaining amount 25% to the rider as rider credit. Cancelling 24 hours before departure or a no show with 2 or more bags

      - Driver will receive 50% of the cost of the seats + 50% of the extra fees (luggage)

      - TriPick will hold 25% of the cost of the seats + 25% of the extra fees (luggage) + booking Fees ($10) + transaction fees and refund the remaining amount 25% to the rider as rider credit.

    • Where can I find my canceled trips ?
    • Canceled trips can be found under the “Recent Trips” section on the Tripick application.

    • Why was I charged for my canceled trips?
    • ou could be charged for multiple reasons please check your receipt and rider policies for more information.

    • What if the rider cancels the ride or doesn’t show up?
    • If the riders cancel the trip they will be charged according to tripick’s riders cancellation policies.

    • Why Do I Need to Provide Emergency Contact Information ?
    • Emergency information is kept in case of any emergency such as health, or if the sos button is clicked for whatsoever reason.

    • What information does tripick send my emergency contact in case the “SOS” button is pressed?
    • Tripick sends your location and any relevant trip information to your emergency contact.

    • What If I accidentally press SOS?
    • Tripick takes SOS very seriously that's why we provide multiple screens so this doesn happen. In case of accidental presses your account may be suspended or blocked. Please use this only in emergency situations.

    • You may only utilize the “SOS” button for emergency needs (Safety is at risk or any sort of danger)
    • If tripick suspects the button was clicked “accidently” you will be held responsible for any actions by Tripick such as account suspension.
    • Tripick holds the right to remove rider/driver and revoke all privileges from the tripick application.
    • Your account can be deactivated from the Tripick network for various reasons. These decisions are always taken after a careful consideration of all information available to us and taking into account the conditions outlined in the Service Agreement with Tripick and if relevant any local Community Guidelines.
    • WHAT IS PHISHING?
    • Phishing is an attempt to trick you into giving up your Tripick account information (email, phone number or password). Phishing attempts are often made using an unsolicited email or SMS that contains a link or attachment that goes to a fake login page. Tripick employees will never contact you via email or phone requesting your account information, including your password or email address.

      If you are prompted to enter your Tripick account email or password, make sure the URL in the address bar of your browser displays https://www.Tripick.com.

    • WHAT TO DO IF PHISHING IS SUSPECTED
    • If you receive a message claiming to be from Tripick, asking you to go to an external link that isn't from https://www.tripick.net, don't click the link and don't respond with any information.

    • HOW TO HELP KEEP YOUR ACCOUNT SECURE
    • - Use a unique password that you don't use on other websites

      - Make sure your password contains at least 10 characters, lowercase and uppercase letters, numbers and at least one symbol

      - Only provide your login info on https://www.tripick.net

      - Make sure your computer has the most recent updates and antivirus software

    • Why does tripick require ID and background checks?
    • Background checks are conducted for both your and your riders safety. Thus Tripick’s background check is a necessary safety measure taken to assure safety and provide a peace of mind.

      Everyone who signs up to offer trips from the Tripick application must undergo a background check. As part of your application for Tripick, you’ll fill out a background check consent form.

      This involves providing your social security number and checking the boxes that agree to their background check. Checking these boxes confirms that you’ve read the lengthy legal documents that provide details on how the background check works, including Federal Fair Credit Act laws and Tripick Disclosure agreements.

    • How does tripick deal with the information I provide? (Is it safe for me to enter my ID)?
    • All the personal information provided to Tripick is handled in a very secure manner.

    • Who has access to my information and how will it be used?
    • Only Tripick will have access to your personal information.

    • Does tripick require identity & background verification for all drivers?
    • Yes, Tripick requires both identity and background verifications for all its drivers.

    • Can I offer a trip if my identity & background checks are not verified?
    • No, you may not offer any trips if your identity and background checks are not verified.

    • My identity verification has been denied, what can I do now?
    • Identity verification denial can be for many reasons, it could be that the ID was not clear, expired or did not match the information on account. You can try again after reaching out to Tripick Support.

    • My background check has been denied, what can I do now?
    • If you received a background check report that you believe contains inaccurate or incomplete information, please contact Checkr, Tripick’s third-party background check provider, by replying to the email you received from them or using the link below. Tripick is not able to amend your report.

      Please note that Checkr does not determine the standards used to evaluate eligibility to offer trips with Tripick and is not involved in the decision. Tripick makes a decision based on the report (or amended report) that Checkr provides.

      Checkr can only assist with a dispute if the information in your background check report is inaccurate or incomplete.

    • A background check will now show three phases
    • Awaiting verification
      • If no verification has been done by the driver
    • In progress
      • If verification process has been issued by the driver
    • Verified
      • Verification is done
    • Identity verification
    • Does tripick require Id verification for riders?
      • Tripick requires ID verification for all the riders who want to book a trip on tripick network.
    • Can I book a trip if my identity is not verified by Tripick?
      • No, Tripick requires all the riders to provide ID verification before riding with anyone on the platform.
    • Is car insurance required to offer trips on TriPick?
    • Submitting car insurance is recommended not required but tripick recommends proving the insurance as it may help you get more riders for your trip.
    • How many luggage bags can I take on the trip as a driver?
    • As a driver, you can take as many bags as needed as long as there is baggage space for each seat you’re offering

    • How many luggage bags can I take on the trip as a rider?
    • Each rider is allowed one carry-on bag and additional luggage at a charge. Luggage may not be available for trips if other riders have booked additional luggage on their account. Its recommended you book a trip in advance so you can secure your luggage.

    • How does tripick calculate the fees for luggage?
    • Luggage cost is 25% of the cost of seats. For example, if each seat offered was $50 dollars an additional bag would be $12.50

    • Can I carry additional luggage if it's smaller than a carry-on bag?
    • Yes, as long as the items can fit in your foot rest or are small enough to be in your lap and do not interfere or cause any disturbance to the other riders.

    • Is a driver responsible for their ridders luggage ?
    • The driver holds no responsibility for the rider's luggage. The driver and Tripick hold no responsibility for any damage that may be caused to the luggage during any trip.

    • I’ve left something on my previous trip, can I get it back?
    • You can contact Tripick support to receive assistance on this matter.

    • Tripick chats are monitored by Tripick. Please follow the general guidelines and not share any personal information.
    • No, its recommended you do not share any personal information.
    • You may not contact anyone outside the Tripick application. This is against Tripick’s terms and conditions and your account may be suspended or blocked if Tripicks suspects any activity like this.
    • You can report somebody for harassment, bullying or harmful behavior through the “report” button found in the chat box for the particular user.
    • Tripick takes harassment and bullying very seriously if found at fault Tripick can block or close the users account. If needed, Tripick will contact local authorities.
    • The chat will clear after the ride is completed. If needed please contact the tripick support team for information regarding the trip.
    • WHAT ARE THE RULES FOR SENDING MESSAGES?
      • Messages are intended to help iron out the details of a ride, and we moderate them to keep Tripick friendly and safe. We will not allow inappropriate messages to be sent.
      • To avoid having your message be flagged as inappropriate and this blocked from sending, be sure NOT to include:
        • Telephone numbers, email addresses, or full names
        • Attempts to avoid booking online
      • If we don’t send your message, we’ll send you an email letting you know why and what to do next. You’ll the have a chance to send another message.
    • You can manage all notifications from your Profile under the “Notification”setting. From this page,you can turn your notifications on and off, and customize what notifications you want to receive (and where!).
    • You can also click through from the bottom any email notification to manage these settings.
    • If you’re a rider, you can message drivers before or afterabooking. Just tap “Chat”from their ride.
    • If you’re a driver, you can message ridersafter they’ve already messaged you,or if they have booked or requested to bookyour ride.
    • If you are unable to send a message to a drive or rider, there are several reasons why you may not be able to send the message:
      • Your message is still being moderated (if so, we'll get to it ASAP)
      • We didn’t send it because it doesn’t meet our guidelines (see guidelines above)
      • Your cell network or connection isn’t strong enough
      • The ride was more than 20 days ago
    • If you’re a rider and are unable to send a message, it may be due to the following reasons:
      • There isn’t a button to contact the driver for this ride
      • The driver refused your request
      • There are no seats left in their car
      • The ride departs in 15 minutes or less
    • If you’re having trouble sending messages for any other reason, please let us knowon the “Contact Us” page!
    • Trip receipts can be found in the trips section of the application. Please go to completed trips to find the necessary details.
    • Booking fees are a one time $10 fee to accommodate Tripick's costs of running and providing a platform for the users.
    • Tripick fees are there to help cover any fees charged to us by our credit card processing company.
    • Tripick rider credit is credit added to your account to accommodate for any mishaps that might’ve taken place during the ride (cancellations, credit etc).
    • Tripick takes many factors into consideration to calculate the best tripick trip price such as booking fees, cost of the seats, transaction fees and luggage fees.
    • Please contact your bank for any information on refunds issues through tripick.
    • Refunds can take anywhere from 3-7 business days. Please contact your institution for more information.
    • You can deposit money into your bank account from going into the wallet section and by clicking on “deposit”.
    • It is instantly or takes around 24 hours depending on any delays.
    • Yes, tripick allows all major credit card providers such as visa, master card, american express and banks.
    • You can transfer money from your wallet into your bank account from going into the wallet and selecting “cash out”.
    • Funds can take anywhere from 2-7 business days. Please contact your institution for more information.
    • Yes, Tripick values privacy and the feedback is held confidential.
    • No, Tripick does not allow feedback to be changed after it's submitted. It's recommended you take your time when submitting any feedback.
    • Tripick takes driver ratings into consideration in deciding whether users can be on the tripick platform or not.
    • Tripick is not held responsible for any accidents that take place on any running trips.
    • The driver is responsible for assuring the trip is completed in a timely manner.
    • Tripick does not provide any assistance. Its recommended you contact your local authorities.
    • Tripick prohibits riders and their guests, as well as driver and delivery partners, from carrying firearms of any kind while using the app, to the extent permitted by applicable law.
    • Please note that the only situation where we would allow a firearm while using the app is if you are transporting your firearm in accordance with the Transportation Security Administration rules for transporting firearms and ammunition. That means your firearm must be unloaded and locked in a hard-sided container in the trunk of the vehicle. All parts, including magazines, clips, ammunition, and bolts and firing pins must also be transported in the trunk of the vehicle.
    • Failure to comply with this policy may lead to account deactivation. https://www.tsa.gov/travel/transporting-firearms-and-ammunition
    • Tripick’s Community Guidelines require account holders to be at least 18 years of age and prohibit account holders from requesting a ride for someone under the age of 18. Minors under 18 years of age must be accompanied by an adult while using Tripick. Accounts used to transport unaccompanied minors may be deactivated.
    • If you believe you have requested all trips in accordance to our policy, please upload the following items:
    • A close up photo of your ID

      A photo of you holding your ID next to your face

    • See our Community Guidelines for more information on our policies.
    • Members of the media are invited to contact us by email at press@tripick.net
    • Please let us know if you're working on a deadline. We will respond as quickly as possible.
    • You'll see a request prompted by your device for permission to share your location information when you sign up for Tripick, which includes location data collected via bluetooth and nearby wifi signals. As a default, for the best service available the app asks you to turn on location services "while using the app" using "precise location." We use location data to find drivers that are near you and help them navigate to your pickup spot. We also use it to display trip history in your receipts, to understand and resolve support tickets, to troubleshoot and solve software bugs.
    • If you're using an iOS device, you have 4 location settings to choose from:
    • Always: We may collect location information at any time, even when you're not actively using the Tripick app. If a service needs "Always" we'll ask for your permission when you enable the service.

      While using the app: We may collect location information when the app is visible on your screen or when you have requested a ride and during your trip. You'll get an iOS notification on screen if location is being collected in the background when you are in the "While Using" setting.

      Never: This option disables location services for the Tripick app. You can still use the app, but you'll need to enter your pickup and dropoff locations manually. Location information will be collected from the driver during your trip and linked to your account, even if you have disabled location services for your app.

      Precise Location: This option disables precision location services for the Tripick app. When off, you can still use the app, but you'll need to enter your pickup and dropoff locations manually. Precise Location information will be collected from the driver during your trip and linked to your account, even if you have disabled precise location services for your app.

      You can always manage your location settings in your device's location preferences under the Tripick app.

      Sharing with Cities and Governments

      In some instances, we're required to share information about the trips taken on our service with cities, governments and local transportation authorities.

      To meet these requirements, we collect geolocation and timestamp data from the vehicles on our platform.

      This data provides cities with information on where each trip starts, stops, and the route taken on the trip. None of the trip data we provide to cities is collected from your personal mobile device or directly identifies you, but the trip data could be identifiable to you, with some effort. In such cases, we will inform you prior to the trip.

      Note: There are special circumstances, such as preventing fraud and responding to safety incidents, where Tripick may collect background location for any rider in the "While Using" setting. A notice would appear in such a case.

      We treat your location information in accordance with our User Privacy Notice.

    • After you download and open the Tripick app, your mobile device will notify you when the app requests various permissions.
    • For example, if you'd like to upload a photo to your account, the Uber app will ask for permission to access your camera and photo library.
    • Granting the Uber app this access supports the best possible experience.
    • State and federal laws prohibit discrimination against individuals with disabilities, including those accompanied by service animals. Users using the Tripick app agree to follow all applicable laws
    • State and federal laws prohibit discrimination against individuals with disabilities, including those accompanied by service animals. Users using the Tripick app agree to follow all applicable laws
    • and Tripick’s policies, which state that partners may not deny service to or otherwise discriminate against riders with disabilities.
    • Any report of unlawful discrimination or ride refusal may result in temporarily deactivating a driver's account while we review the incident.
    • Additionally, users are expected to assist riders using walkers, canes, folding wheelchairs, or other assistive devices to the maximum extent possible.